The atmosphere at Chennai International Airport turned chaotic as Air India abruptly cancelled several flights due to operational challenges. This unexpected move caught many travelers off guard, forcing them into last-minute rescheduling efforts and long waits in queues for assistance. Social media platforms quickly became outlets for passengers venting their frustrations and seeking guidance.

Several key issues intensified the disruption:

  • Short Notice Alerts: Many passengers were informed about cancellations mere hours before departure.
  • Poor Communication Channels: There was a notable lack of clear updates regarding alternative flights or refund procedures.
  • Overburdened Ground Staff: Airline personnel struggled to manage the surge in inquiries and complaints effectively.

In response to growing dissatisfaction, Air India released an apology statement urging those impacted to contact customer support for rebooking options. Despite these reassurances, the incident has cast doubts on the airline’s ability to handle crisis situations smoothly. Meanwhile, airport officials are coordinating efforts to assist stranded travelers with timely updates and logistical support.

Flight Number Status Destination
AI 558CancelledDelhi
AI 639CancelledMumbai
AI 747DelayedBangalore
AI 294Cancelled tdKolkata